qubert75 is offline qubert75 Post #1  August 17,2009, 5:01pm
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I used to receive emails notifying me of new matches and when I've received communication from a match. I no longer am receiving them and can't see anything in my account that would turn them on. Are notification emails no longer being sent?
 
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bclfgrd2 is offline bclfgrd2 Post #2  August 17,2009, 6:26pm
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I actually had the same thing happen to me one day, a few weeks back. Eventually, it righted itself out, and I got the notifications the next day.

How long has it been happening? If it's been going on for some time, I'd say contact the customer service.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #3  August 19,2009, 5:30am
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I am getting notifications of new matches but have not gotten any notification of communication is some time. Of course it has been awhile since any of my matches have communicated.

I would contact customer support and see what the problem is. There is a help link at the bottom of this page where you can get to customer support.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #4  August 19,2009, 8:06am

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Hi Qubert75,

If you’ve already checked your spam/junk folder and don’t find them there, it may be something our technicians with the Singles matching site can address. A while ago there was an issue with certain e-mail providers.

For the best and quickest assistance, you can contact our Technical Team through the Help link on eHarmony’s home page, www.eharmony.com. The Help link url is: http://help-singles.eharmony.com. When you get to that page, select the Technical category and send your message. Make sure that you receive an incident number as a confirmation that we received your message and your issue will be handled within 24 hours.

Good luck!

~Kate
eHarmony Advice Host
 
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Ms666 is offline Ms666 Post #5  August 19,2009, 8:17am
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I just checked my spam folder and found a bunch of email notifications from eharmony. They've never gone into spam before. Weird... I'm using Gmail.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #6  August 19,2009, 9:15am

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Ms666 wrote :
I just checked my spam folder and found a bunch of email notifications from eharmony. They've never gone into spam before. Weird... I'm using Gmail.
Ah, gmail is very sensitive. Glad you checked!

~Kate
eHarmony Advice Host
 
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qubert75 is offline qubert75 Post #7  August 21,2009, 7:06pm
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I'm using gmail as well but they didn't go to my spam folder, I just never received them.

I have contacted eharmony support twice and am not impressed with them. I contacted them on Monday and the issue was not resolved so I contacted them Wednesday and still am having the same problems. I also am having problems viewing my match's photos, which I notified them about as well and guess what? No resolution.
 
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