suggestions for improving eHarmony acted on?


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pussinboots is offline pussinboots Post #1  July 21,2009, 11:05am
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Has eHarmony EVER improved its service by listening to any of your suggestions? If so, in what way?

Or, do you just get the "we'll pass it along"?
 
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Coca-Cola is offline Coca-Cola Post #2  July 23,2009, 6:01am
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Well, unless you're a big client or a major account to a company, 'Customer Service is not Engineering' is typical everywhere.

I think the newest feature (displaying commonalities in the match's profile) is a great suggestion listened upon and answered.

Removing the "Hold" feature is another.
 
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LavenderFields is offline LavenderFields Post #3  July 23,2009, 2:48pm
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Also I like that now when you get a new match it says "8 photos" and there is no empty silhouette, so new people don't think the match doesn't have any pictures posted!!
 
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LavenderFields is offline LavenderFields Post #4  July 23,2009, 2:49pm
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They also added those questions on commonalities as Coke has said. I don't see them used anywhere yet, but it was a nice thing to know.
 
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howlong is offline howlong Post #5  July 23,2009, 2:52pm
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They also added those questions on commonalities as Coke has said. I don't see them used anywhere yet, but it was a nice thing to know.
If you and a match have both answered them then it will come up underneath their basic info saying you have this in common with the person.
 
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