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Mr_Right Mr_Right is offline
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eH_Advice_Admin_Lori wrote :
Hi everyone!

I would like to get good, constructive feedback on how we can make our product better for you. I will take this information and set up a meeting to review it all with the head of our Product team.

Specifically, please answer the following questions:

If you ran eHarmony, what three changes would you want made to the Singles dating site? What benefit do you feel these changes bring to our site's users? Do you have any other ideas about what we could do to increase YOUR level of success with eHarmony?

Any comments violating our Community Standards will be deleted from this thread and not included in the feedback I provide that team.

Let's hear it! Looking forward to reading and passing along some great, constructive user feedback.

Best,
-Lori

Edited to add: I will leave this thread open for one week at which time I'll close it to collect feedback for my meeting.
Interesting question! I'm not using the site anymore, but back when I was using the site, there seemed to be a maximum number of matches per day that I could get, no matter how many settings I adjusted. I think it would be good that if you change your settings on how important things are like smoking, distance, education, and so forth, that it immediately run a search for you automatically and then deliver items to your mailbox.

Also, flexible matches should be given the option to be not seen or not... I know you think that might be a little crazy, but usually with flexible matches there's a dealbreaker that I noticed that would prevent me from talking to them.

How about a date stamp somewhere stating when they became a member, or if someone is a paying member or not a paying member.

Also, continual email reminders to people who are paying members who haven't posted a picture... some might not do it anyway... perhaps a setting box can be set so that reminder to finish your profile emails can be turned off.

Give the ability to send nudges after no communication when two people are in Open Communication.

Perhaps offer a paid service through eHarmony that helps people write their profiles.

Give the ability to redo the personality profile after a length of time, like 3 months. Sometimes people change.

Give the ability to save answers to the questions like the multiple choice questions and the essay questions... this frees people from having to retype the same question over and over (those who didn't save it in a text file or know how to view previous communications with another match). This would be a big help, actually. Have them automatically be filled in when they get to that stage... and even they could make it automatic when you get to stuff like the questions or the must haves/can't stands.

There was a point where it would have been nice if the must haves/can't stands would just be sent automatically... a option to send the mh/cs automatically would have been nice.

Those are the ones I can think of right now... maybe I'll come up with others later.
- June 24th, 2009, 05:37 pm
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JoeB1901 JoeB1901 is offline
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1)-Note users who are not paid members (you can still match them, that's fine, but if I pay a good chunk of money, I should know if the person can even respond with their current pay status)

2) Views on politics. I don't think this should be a choice of "2 or 3" with party affiliation. Facebook has it "Open" so you could put "Fiscally conservative liberal". "Very liberal" "Republican". "Conservative", etc. People do not fit the average "mold".

3) Allowing one to go back and change options in their profile. People change, and sometimes you might click through a question on accident.
- June 24th, 2009, 06:05 pm
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bravethestorm bravethestorm is offline
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bravethestorm 10/10/09 Engaged to eharmony match

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If you ran eHarmony, what three changes would you want made to the Singles dating site? What benefit do you feel these changes bring to our site's users? Do you have any other ideas about what we could do to increase YOUR level of success with eHarmony?

1. Add more options for opting in or out of certain match qualities. For instance, pets is a dealbreaker for many and a must have for me. I would prefer not to be matched with people that don't like, are too allergic to be around, or simply have an ideal pet or number that doesn't match. It's more than just cats, dogs, birds, snakes etc....but it would sure help if someone had the choice to allow the matches they want through and block the ones they don't. It doesn't help either a member or a free member to be matched with someone that has a known dealbreaker.

2. Add last active status so a match knows if their match has even logged in this month. Showing if they are paid or not would also help in the frustration of knowing to wait for a free communication weekend or not.

3. Require members to reflect feedback on a match in terms of communicating or closing before sending them more matches. Have a cutoff even on paid members of how many they can receive before processing their current. If someone is just collecting matches...it does no one favors and just burns people out on lack of communication.

**Also the ads or timeouts in eharmony itself make going through matches to communicate or close especially difficult. I would suggest ads on the free members and no ads on the paid members so we can communicate with a match instead of waiting for a page to load or our message *poofing* in a timeout.

Thanks!
- June 24th, 2009, 06:21 pm
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JoeB1901 JoeB1901 is offline
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bravethestorm wrote :
2. Add last active status so a match knows if their match has even logged in this month.
Good idea!
- June 24th, 2009, 06:28 pm
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lookin4lovexo lookin4lovexo is offline
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1) Allow paying and non-paying members to see who is paying and who is not. It's not right for anyone to be in the dark about this.

2) Some people prefer particular physical characteristics/ body types and this should be an option to select.

3)The questions like "what are we most thankful for" are generic and cliche. People either put something cheesy, boring, or post a joke. Why can't you ask something along the lines of (either) "What type of music/movies/cusines do you prefer." What people are grateful for is not what attracts me to them.
- June 24th, 2009, 08:08 pm
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lookin4lovexo lookin4lovexo is offline
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Unless it is thanksgiving, who really cares what our dates are thankful for.
I know they love their family, friends and the air they breathe. It's a waste of a question.
- June 24th, 2009, 08:12 pm
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lisjl lisjl is offline
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1. Stop sending profiles of non-paying members! I am paying for this site and it's a big waste of my time to read and start communicating with people who cannot respond and why am I paying to get sent matches of people who aren't? I think this is unethical of eHarmony. If I had known this I would never have signed up.
2. Get rid of the standard why match is closing responses. Let us write our own if we want to.
3. When you send me a "flex match" tell me what the flexible part is! I keep wondering, maybe this guy never graduated high school? I'd like to know what I am compromising on before I start communicating.
- June 24th, 2009, 08:33 pm
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calmlake calmlake is offline
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calmlake Is she looking for me? I'm looking for her...

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First, please let us know when the matches you send us were last active. I send q's to matches and don't know how many of them even log in to see them. I don't know if they're uninterested in me but feel it would be rude to end communication with me. With most of them I wait and wait for a response and nothing ever happens.
Second, please do not limit us to 60 minutes then log us off if we exceed the limit. I try to keep track of when I begin typing but I end up rushing the ending to send it out before all is lost. At least allow us to save what we've written. This is extremely frustrating, as others have also made clear.
Third, please give us different q's and answer options in the first part of the guided comm. process. More/different options for the second set of q's would also be really appreciated.
I have to add this one--it's too important to leave out. If the idea is to close communication in the least hurtful way then why in the world do you give people the option of "I'd rather not say" and "The chemistry isn't there" and the one about being uninterested in the match based on something in their profile. And "I'm taking a break from dating" is an insult if ever there was one. Who honestly believes that? Why not something like "good luck with your search" and leave it at that. I always wonder what kind of insult I'll see when I look at the reason someone has chosen when closing me out--and I always feel like I'm insulting someone with what I end up checking off.
Now I'd like to say that I really like e-Harmony and am very happy with this chance to talk to/meet people who tend to be very compatible with me. I can't imagine my life without the people I've come to know through e-Harmony. This has been one of the best experiences I've ever had and I'm very optimistic about finding the one I'm looking for. Thank you.
- June 24th, 2009, 10:52 pm
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classicliberty classicliberty is offline
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I have to add my agreement to having a "last logged in day" for every match.

How about a "request more photos" option -- many matches have only one photo.
- June 24th, 2009, 11:20 pm
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wishamee wishamee is offline
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wishamee has really enjoyed touring her State this summer.

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Lori- 1. The overwhelming request here is to TELL the paying customer which matches are actual actively subscribing and how long ago was their most recent activity.
It is so disheartening to pay be matched and then be matched with people who do not communicate. We wonder why these matches don't "pick me." It's truly wrong for eharmony to put subscribers through the painful wondering in such a system.

2. The eha boards seem to have very few men older than 50, and then there are the retired men, in their sixties. I have to wonder if I am facing similar demographic odds in the paid matching. Can't you do some targeted advertising or article writing to draw in more, older active boomers/still working. They are out there IRL and they've got the $ you are missing.
- June 24th, 2009, 11:33 pm
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