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JABuongiorno JABuongiorno is offline
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JABuongiorno is trying to decide if she should start dating again.

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I keep getting the error message below....I only have 11 new matches and non in communication. What's the deal? Is 11 matches too many?

You have reached your match limit. View your existing matches to receive more.
- June 15th, 2009, 03:42 pm
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tweet37 tweet37 is offline
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tweet37 has all the tools and can.....satisfy.

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Maybe there is some new requirement that you have to look at the profiles (if you haven't already done so) before they'll send you more. But it seems more likely that something is wrong and you should contact eH. Follow the link at the bottom of the eH Dating page - 'Contact Us'.
- June 15th, 2009, 05:10 pm
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bravethestorm bravethestorm is offline
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bravethestorm 10/10/09 Engaged to eharmony match

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Sometimes you have to close out some of your existing matches to receive more. This is especially the case with the free membership.
- June 15th, 2009, 09:15 pm
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neardc neardc is offline
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I've only received that message when I'm in free membership mode. If you are sure that your membership is active/paid, then do contact customer service.
- June 15th, 2009, 10:40 pm
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eH_Advice_Host_Kate eH_Advice_Host_Kate is online now
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Hi JABuongiorno,

That message should only apply to non-paying members. So, as Neardc said, we’d encourage you to reach out to our Customer Care team if you believe you should still be within your subscription: http://help-singles.eharmony.com/

They can also give you insights on how to maximize your match settings so that you can make the most of your subscription once it’s operational again.

All the best,

~Kate
eHarmony Advice Host
- June 16th, 2009, 06:15 pm
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