SunnySmile2 is offline SunnySmile2 Post #1  June 8,2009, 4:33am
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I have been a member for 3 months and recently renewed for another 3.

Since my subscription started, I have gotten CLOSED messages in my "communicating" tab folder by matches that I have never communicated with nor have been matched with. I am confused.

Being closed out is hardly "communication." Secondly, if both sides receive notice of being matched to one another as I assume and was told by an EH rep, then why do they not show up as a match? This has occurred many times over. I am closed out yet they were never reported as a MATCH. Its some random guy who's profile was never even sent to me.

The EH sales rep said it must be a glitch when I rejoined. I asked her to please fix that because I am being rejected by men I never knew existed or were a match.

Anyone else have this happen?
 
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watermusic is offline watermusic Post #2  June 9,2009, 1:48pm
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I'm pretty sure that when you get Closed without him ever showing up as a match, it's because he received, read, and closed the match before you ever saw it in your new tab. It's happened a couple of times to me and it's always been guys from an earlier time zone, so that's what I chalked it up to. There really isn't a point of him staying in your New tab if he's already closed you out.

I view closing as a form of communication. One person is letting the other one know that he/she isn't interested. It may not be the type of communication you want, but it's still communication.
 
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DontCallMe_IllCallYou is offline DontCallMe_IllCallYou Post #3  June 9,2009, 1:51pm
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watermusic wrote :
I'm pretty sure that when you get Closed without him ever showing up as a match, it's because he received, read, and closed the match before you ever saw it in your new tab. It's happened a couple of times to me and it's always been guys from an earlier time zone, so that's what I chalked it up to. There really isn't a point of him staying in your New tab if he's already closed you out.

I view closing as a form of communication. One person is letting the other one know that he/she isn't interested. It may not be the type of communication you want, but it's still communication.

Those were my exact thoughts as well.
 
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Oregon_Coast_Guy is offline Oregon_Coast_Guy Post #4  June 9,2009, 1:51pm
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Check your regular email to see when you get new matches delivered.
 
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neardc is offline neardc Post #5  June 9,2009, 2:12pm
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That happens to me, too. And, since I will also sometimes review and close matches as soon as I get them (e.g., if I click on the "search for new matches" button), and am also a night owl so it's not unusual for me to check matches before the email is generated, I'm sure I show up this way for some of my matches.

Just look at it as fewer matches that you need to review and make a decision about...lol.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #6  June 9,2009, 4:37pm

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Hi SunnySmile2,

Sorry you’re experiencing this – it must be very disappointing.

It would be hard to discern whether or not this is a glitch without seeing it. We do inform both parties of the match through a Match Notification. You receive this whether or not the match decides to close (after they see the match through their eHarmony account).

If you are not getting Match Notices, you might want to make sure that your e-mail address matches the one associated with your eHarmony account. There is an outside chance that if you have an auto-complete feature operating through your Internet browser, you could be logging into eHarmony without having to fill out the e-mail address each time. In these rare cases, you may be logging in with an e-mail address that’s not in operation, and completing missing the Notices.

If your Match Notices or other e-mails from eHarmony for some reason have been marked as spam, they may all be getting routed to your spam folder – just another possibility.

If you are getting Match Notices, but don’t receive notices of these “mystery closers”, our technicians would have to replicate the situation to verify that it’s an internal error. To help them out, you could send a message to Customer Care through the “Technical” link and give them the names and locations of the specific matches. You’d also want to confirm that you haven’t received Match Notices for these matches, but you have for other matches. Then they can see if what is going on. The link is: Find Answers.

Hope you get to the bottom of this soon!

Sincerely,

~Kate
eHarmony Advice Host
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #7  June 9,2009, 6:26pm
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SunnySmile2 wrote :
I have been a member for 3 months and recently renewed for another 3.

Since my subscription started, I have gotten CLOSED messages in my "communicating" tab folder by matches that I have never communicated with nor have been matched with. I am confused.

Being closed out is hardly "communication." Secondly, if both sides receive notice of being matched to one another as I assume and was told by an EH rep, then why do they not show up as a match? This has occurred many times over. I am closed out yet they were never reported as a MATCH. Its some random guy who's profile was never even sent to me.

The EH sales rep said it must be a glitch when I rejoined. I asked her to please fix that because I am being rejected by men I never knew existed or were a match.

Anyone else have this happen?
This is odd and must be frustrating. Let me throw a couple of things out that may be causing this situation. I have often been closed by matches before I have gotten up in the morning but I really never checked to see if I got an e-mail notification of the match or not. I just kind of said to myself "they don't know what they missed" and then said NEXT.

The site was changed recently where you have three tabs, New, Communicating and Closed. If you receive a match who happened to close you as soon as he received the match then he would never show up in the New tab but would show up on the Communicating tab as being closed. There is a bit of a lag from when a match is generated and they show up in your New tab and when the e-mail notification is sent. If you review a match before the e-mail notification is sent then you will not receive the e-mail notification. I don't know what happens to the other person, if they get an e-mail or not.
 
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estee is offline estee Post #8  July 11,2009, 1:42am
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happens to me too. i was sent a match who requested a communication with me, but only for me to find out that his profile is no longer available in eHarmony, but he sent me communication request,..strange.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #9  July 11,2009, 5:34am
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estee wrote :
happens to me too. i was sent a match who requested a communication with me, but only for me to find out that his profile is no longer available in eHarmony, but he sent me communication request,..strange.
I will post against this thread though it is general to the topic.

There are some here and I have matches that have said that they do not check their e-mail or eHarmony every day. If your match sees that they have a new match and decides to close before you have checked your matches they will never show up as a new match to you. Many times I will check my eHarmony matches and have matches that have closed before I have even gotten up in the morning.

Also some web based e-mail systems have a considerable lag time on getting you your messages.
 
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