dimfeld is offline dimfeld Post #1  June 4,2009, 11:48pm
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Today and yesterday I logged in to see new matches in the list, but I didn't get the usual "meet your new match" emails for any of them. I'm still receiving the match communication emails though, so I know that things aren't completely screwed up. There's nothing from eHarmony in my spam folder either.

So is anyone else seeing the same thing? This isn't really a big deal to me. Just curious and I want to let the eHarmony people know in case this isn't supposed to be happening.
 
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chibrook is offline chibrook Post #2  June 5,2009, 2:34am
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This had happened to me now and then - just a few times. I think there's a window of time there between the time the match is delivered to your account and the automatic e-mail which is generated alerting you of the new match. And, if you've viewed that match in that small window, that e-mail alert is then not generated. That's my hypothesis anyway.
 
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julianna2 is offline julianna2 Post #3  June 5,2009, 2:38am
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i am going \through the same problems and more. i don't receive any emails from eharmony and very few matches
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #4  June 5,2009, 10:14am

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Sorry to hear you’re not getting Match Notices! We want to make sure you’re informed as soon as possible of your new matches so you can start communicating right away. Here are some possibilities about what might be going on:

  • There is, as Chibrook mentioned, often a delay between when you received the match to your eHarmony account and when you receive the e-mail notice.
  • For some reason, it could have gotten marked as “spam” and end up in your spam folder.
  • Make sure the e-mail address you are checking is the one associated with your account.
  • There is an outside chance that it’s due to a technical issue. If you have explored the other possibilities, you may want to contact our Customer Care team: http://help-singles.eharmony.com/ to inquire about any technical issues they may be aware of.
Generally speaking, we do our best to members of any known technical issues that arise as soon as we confirm them.

All the best,

~Kate
eHarmony Advice Host
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #5  June 7,2009, 7:31am
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chibrook wrote :
This had happened to me now and then - just a few times. I think there's a window of time there between the time the match is delivered to your account and the automatic e-mail which is generated alerting you of the new match. And, if you've viewed that match in that small window, that e-mail alert is then not generated. That's my hypothesis anyway.
Yes. On a few occasions I have been in eHarmony communicating with another match when I have noticed a new match that had just popped up or a communication from another match. In these rare situations I won't receive the e-mail notification.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #6  June 7,2009, 7:36am
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dimfeld wrote :
Today and yesterday I logged in to see new matches in the list, but I didn't get the usual "meet your new match" emails for any of them. I'm still receiving the match communication emails though, so I know that things aren't completely screwed up. There's nothing from eHarmony in my spam folder either.

So is anyone else seeing the same thing? This isn't really a big deal to me. Just curious and I want to let the eHarmony people know in case this isn't supposed to be happening.
If you check your eHarmony frequently during the day you could be seeing your new matches before the e-mail has been sent as mentioned in other posts. To see if this is what may be happening if you can don't check your eHarmony for 24 hours to see if you receive the new match e-mails (assuming that you get new matches everyday).
 
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