passat1 is offline passat1 Post #1  June 1,2009, 10:29am
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Not long ago I started to receive matches and when trying to go onto Start communicating I was greeted by a message:

"We're sorry; this member's profile is no longer available.



We wish you the best with your other matches."


Why is Eharmony still matches me with matches with expired membership? And how many profiles of expired membership are still circulating in the database as potential matches, whom I will never get an answers? I know about the new members who have just signed up to taste the waters before they make a decision whether to join to pass it by, but being matched with people who have no more interest in Eharmony (regardless they found or not their partner) is useless from my point of view. I tend to beleive that the only reason EH is doing it, that is to fill the empty spots, left of these matches leaving EH and due to the lack of matches, so that you don't complaint of insufficient amount or complete lack of matches. How else they can confirm the statements that every day there are about 20K matches in database?
 
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Tank is offline Tank Post #2  June 1,2009, 4:56pm
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Boldly going where no one has Gone before

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I was in the middle of exchanging Must Haves/Can't Stands when the message Sorry profile no longer available" I have been matched with people I'm sure wasn't active members so I don't know why this was different.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #3  June 1,2009, 6:03pm

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Hi Passat1,

It is disappointing to go look at a match only to find out that their profile isn’t available! If I understand you correctly, you are saying that sometimes you get a match, and then when you view the match, the message appears that the match’s profile isn’t available. If this is the case, the match’s eHarmony account was open and active when they were matched with you. They chose to close their account after they got matched with you and before you viewed their profile. Although we do what we can to ensure that the matches you receive have the highest potential for communication, we can’t prevent members from suddenly closing their accounts.

As you may have read from us before, we only send matches who are logging in and viewing profiles. There are previous members who log in to view profiles in consideration of returning to subscribe to eHarmony, as well. And one of these could be the right one for you. It has happened many times before. Here’s one charming story of a couple who met through eHarmony in this way:
http://www.eharmony.com/success/stor...ly-gave-up/411

I hope that addresses your concern, Passat1, and I wish you all the best.

~Kate
eHarmony Advice Host
Last edited by eH_Advice_Host_Kate; June 2,2009 at 11:52am.
 
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Gr8Guyn2008 is offline Gr8Guyn2008 Post #4  June 1,2009, 8:32pm
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I have not had this same thing happen but I frequently will have matches that have closed me before I have even gotten up in the morning.
 
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chibrook is offline chibrook Post #5  June 2,2009, 4:31am
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Besides them having closed their account - it could be that they had been reported as violating the terms of use of EHarmony. Meaning they are either spammers, or had complaints against them by matches, or were found to be really married. I had a match that in our open communication through the e-harmony e-mail system confess he was still married. I reported him and he was promptly removed. So don't let it get you down!
 
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