Has Customer Care helped improve your eHarmony experience?


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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #1  May 27,2009, 6:15pm

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Have you recently contacted Customer Care and received information or suggestions that you have found really useful in your eHarmony experience? Please share with us how Customer Care has helped improve your eHarmony experience.
 
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scarlet13 is offline scarlet13 Post #2  May 27,2009, 11:16pm

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i got a great deal of profile help from the moderators here, and though i did have a good profile before i did extend my distance settings on their advice- i live on the coast so half my distance radius was water, LOL.

being in the customer service industry myself, i think it is one of the better companies WRT service.

PS. Thanks Kate!!!
 
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TaoShaffer is offline TaoShaffer Post #3  May 28,2009, 12:25am
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I'd have to say that Eha has one of the best customer service departments there is. I never hung up with a representative feeling like I was not taken care of.

They do a good job.

Now the actual whole matching, paying model... is uh.. hmmm... perhaps I'll save that for another discussion.
 
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azizasafiya is offline azizasafiya Post #4  May 28,2009, 2:22am
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Nope, I sent a e-mail about my disappointment with the few matches I was sent. They were not in my opinion within my must have criteria. I have not heard a peep from them. Not even a form letter acknowledging I wrote, let alone addressing my concerns.
 
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outlaw1 is offline outlaw1 Post #5  May 28,2009, 9:56am

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I think some people are getting E Harmony Advice (eha) and E Harmony.com (EH) confused.

Yes E Harmony has very good customer service. They have helped me tremendously in the past and were very responsive to my needs.
 
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GILKEY is offline GILKEY Post #6  May 28,2009, 10:15am
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When I was a member I inquired about paying for extending my membership by sending a money order instead of using a credit card; I NEVER heard a reply~!

It doesn't matter now because I married one of my matches 1¾ years ago.
 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #7  May 28,2009, 11:09am

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Thanks for your feedback, everyone. Renee, great topic!

Azizasafiya, sorry to hear you didn’t get a response – you too, Gilkey (but…congratulations!!!).
 
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azizasafiya is offline azizasafiya Post #8  May 28,2009, 11:33am
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eH_Advice_Host_Kate wrote :
Thanks for your feedback, everyone. Renee, great topic!

Azizasafiya, sorry to hear you didn’t get a response – you too, Gilkey (but…congratulations!!!).

If you didn’t get a response from our Customer Care team, the most likely scenario is that you responded to an e-mail from eHarmony that instructs somewhere in the body “do not reply to this message”. When you respond to these, unfortunately they don’t reach a live person.

The best way to go is to send inquiries regarding your eHarmony account through the “Help” link at the bottom of the eHarmony home page:http://help-singles.eharmony.com. It’s also important to note that you should always get the “incident number” – this is your confirmation that your message was received. Once received, our Customer Care team replies within 24 hours. And they are available 24 hours a day, 7 days a week.

As Outlaw1 mentioned, eHarmony’s matching service is different from eHarmony Advice. But if you have any general inquiries about the service, Jack, Renee and I are here to answer questions. (You’re welcome, Scarlet13! )

Sincerely,

~Kate
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No, it was not in response to an e-mail from them. I went thru the help link. so I don't know what the deal is. I did not receive an incident number within 24 hours either. I heard nothing, nada, nicht. I have only been on the service for a month and I doubt I will renew my membership because also since sending the e-mail a week ago I have not gotten any new matches. So, I am either too hard to match or there aren't enough people in my area that I can be matched with.


 
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eH_Advice_Host_Kate is offline eH_Advice_Host_Kate — Advice Official Moderator Post #9  May 28,2009, 12:35pm

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Hi Azizasafiya,

Oh, sorry again to hear that. The incident number actually isn’t something that you have to wait for. After you write your message, you are prompted to click on a link to receive your incident number. If that step isn’t taken, unfortunately, we won’t receive the inquiry. I encourage you to send your inquiry again, because we do want you to have a successful experience with eHarmony.

Getting assistance from them can greatly improve your outcome.

Sincerely,

~Kate
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D_Lion is online now D_Lion Post #10  May 28,2009, 5:16pm
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scarlet13 wrote :
i live on the coast so half my distance radius was water, LOL.

Are you getting a lot of fishermen?
 
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