I'm not understanding the "Closed Match" feature!


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emanze is offline emanze Post #1  April 16,2009, 2:28pm
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Hi there,

I am getting notices when a match is "closed" to me. But they aren't people I've had any sort of contact with.I understand that match sends our profiles to other members but, if I have had no contact with someone, why do I need to know they aren't interested???

To me, it would be like walking into a bar and being told three people are interested in you butfive people are not. Who cares about the five!

Am I missing something? I just really think this is a weird feature.
 
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neardc is offline neardc Post #2  April 16,2009, 3:45pm
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This is simply how eH works. When you receive and view a match you have the option to: 1) contact the match, 2) close the match, or 3) let the match sit in your inbox forever and ever.You and your match will each have received the other's profile;what happens next depends in part on which of you views the other's profile first.


Most people choose to do either 1 or 2 (otherwise, you just geta big pileup of matches in your account). So, if someone views and closes you as a match first, that simply means that you no longer need consider him as a potential match; he has already taken himself out of the pool.


Using your bar analogy, the reason that you want to know about the 5 people who aren't interested in you is so you don't waste your time approaching them and instead focus on those who are (or might be) interested.
 
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ScottK is offline ScottK Post #3  April 16,2009, 3:56pm
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Emanze,


Are you getting EMAILS from Eharmony telling you that a Match has Closed you?
That should NOT be happening, and would be a bug in the system if it were to happen.


However, when you login and look at your Match list, yes, you will see "Match Closed" if the Match has Closed you out. This is by design. Remember, both sides get delivered the Match at the same time. EHarmony has no idea whether either side will Close the other side or not.


If EHarmony didn't show the "Closed" for those Matches, but instead automagically moved them to your Closed Folder, this would be very confusing for people, as they would wonder where this or that Match went to, since the last time they logged in... I imagine EHarmony probably would get lots of "Help" requests because of this.


NearDC's bar analogy is quite good. Besides, even in your initial bar analogy, those 5 guys that weren't interested in you would still be pretty apparent, right? They wouldn't come over and talk, they wouldn't look at you, etc. Perhaps it isn't as "harsh" as a "Close", but you stilll really know they weren't interested, right?
 
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emanze is offline emanze Post #4  April 16,2009, 6:52pm
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Thank you so much, both. I get it now. What you say makes sense. I really am new to this and still learning how it works.


Thanks so much again, appreciate it!
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #5  April 16,2009, 7:57pm

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Dear emanze,


Welcome to eHarmony Advice and to our Singles site, too!


As you have already experienced, we have terrific Advice members, who are glad to answer questions about "Using eHarmony"! Our Advice members provide wonderful support and advice and are a great resource for anyone searching for that special someone on eHarmony.


But as a new Singles site member, I also wanted to share another resource we provide -- our FAQ page, available through the Help link at the bottom of all our Single site pages or by clicking here: http://help-singles.eharmony.com/


Additionally, your success is truly our success, and that is why our Customer Care team is available 24 yours a day, 7 days a week. From the Help link, you can also e-mail Customer Care. Once your e-mail is successfully sent, you will receive a confirmation number, and a Customer Care agent will be glad to follow up with you.


I wish you all the best in your Single site search, and look forward to your continued participation here on eHarmony Advice.


-Renee
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