Why am I still getting matches?


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Dasrev99 is offline Dasrev99 Post #11  January 16,2009, 1:19pm
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Coca-Cola,434319 wrote :

eH_Advice_Host_Renee,396629 wrote :


It is important to us at eHarmony that our members have the best experience possible. Therefore, to not only lessen the disappointment that subscribed members may experience because they believe a non-communicative match is a non-subscriber, but to also provide them the opportunity to communicate with as many highly-compatible matches as possible, if you are a subscribed member, your profile is delivered to highly-compatible non-subscribed matches first.


It is only after they view your profile, indicating that they are still or are again ready to become an active member, do we deliver their profile to you. Our research has found that subscribers and non-subscribers respond similarly to matches they wish to communicate with. Many times all it takes is for a subscribed member to request communication of a non-subscribed member to entice them to take that next step, purchase a subscription, and begin/resume communication with matches.





Renee, a friend of ours doesn't believe that your post is true. She says:


"I don’t know if this change is actually true. My subscription expired Monday and I had not gotten around to renewing it. I hadn’t logged in to view my matches. I received communication request from someone who I was matched with today and I had not view their profile."
They can send message if they are subscribed. You cant your in expired status.
 
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ScottK is offline ScottK Post #12  January 16,2009, 3:33pm
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Dasrev99,434664 wrote :

Coca-Cola,434319 wrote :


Renee, a friend of ours doesn't believe that your post is true. She says:


"I don’t know if this change is actually true. My subscription expired Monday and I had not gotten around to renewing it. I hadn’t logged in to view my matches. I received communication request from someone who I was matched with today and I had not view their profile."


They can send message if they are subscribed. You cant your in expired status.

Dasrev99, According to the new method, this should not have happened.


I think this change is a very BIG (and, if true, a really GREAT!!!) change, and really needs to be explained here.


Renee, can you explain how this new method works, or will work?


What is considered a "view"?


Is it just logging into EHarmony?


Or is it logging into EHarmony AND opening up the Profile of the Match?
 
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eH_Advice_Host_Renee is offline eH_Advice_Host_Renee Post #13  January 17,2009, 9:58am

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Coca-Cola,434319 wrote :

eH_Advice_Host_Renee,396629 wrote :


It is important to us at eHarmony that our members have the best experience possible. Therefore, to not only lessen the disappointment that subscribed members may experience because they believe a non-communicative match is a non-subscriber, but to also provide them the opportunity to communicate with as many highly-compatible matches as possible, if you are a subscribed member, your profile is delivered to highly-compatible non-subscribed matches first.


It is only after they view your profile, indicating that they are still or are again ready to become an active member, do we deliver their profile to you. Our research has found that subscribers and non-subscribers respond similarly to matches they wish to communicate with. Many times all it takes is for a subscribed member to request communication of a non-subscribed member to entice them to take that next step, purchase a subscription, and begin/resume communication with matches.





Renee, a friend of ours doesn't believe that your post is true. She says:


"I don’t know if this change is actually true. My subscription expired Monday and I had not gotten around to renewing it. I hadn’t logged in to view my matches. I received communication request from someone who I was matched with today and I had not view their profile."
Dear Coca-Cola,


It is hard to explain what happened with your friend's account without knowing all the details of the situation -- that is, how it is that she became aware of the new match and communication request. If it was be e-mail, it can happen that an expired or even closed member can still receive a match notification or match communication request e-mail a few days after their account status change.


The primary way we notify members of new account activity is, of course, through their actual account. However, we know that not all members log into their account every day; so, as a courtesy, we e-mail match notifications and communication requests as back-up notifications. My understanding is that these notifications are set out in batches. As soon as enough e-mails of this type are collected, they are e-mailed to our members. Also, once an e-mail is included in a batch, it can not be retrieved. Therefore, it is possible that an expired or closed member may receive this type of notification a few days after the fact.


Also, to answer ScottK's question, it is only after a non-subscribed member clicks on the subscribed members profile does the subscribed member receive the non-subscribed member's profile. So just logging into eHarmony or even viewing another member's profile is not enough.


Coca-cola, if my answer doesn't adequately explain what happened in your friend's case and if she is willing to share her Singles site e-mail address, please forward it to me in a PM, and I will be glad to take a look at the account and follow up with her.


All the best.


-Renee
eHarmony Advice Host
 
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