Some questions & feedback about eHarmony Singles service


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Jelize is offline Jelize Post #1  November 24,2008, 10:10pm
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An eH Moderator Told Us- Start a Thread about our issues with eH's high cost and non-paying member policies, So Here It Is! Illustrator and I and a couple of other people brought up the issues of high cost, low odds, and non-paying member policies on the dating board thread titled something like 'Hello from your new community manager'- I can't find it now, or I'd type it verbatum, not that you could necessarily find it now either... ha/not. They asked us to start a thread about our issues with eH Singles under Using eHarmony. I would retype my arguments here right now, but I have a headache and have to get off. I wanted to put this out there tho'... J
 
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bravethestorm is offline bravethestorm Post #2  November 24,2008, 10:32pm
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Well seems to me it would make more sense to remove people that aren't participating thus the matches that people do get will actually respond. Therefore people would be more upbeat on waiting for a good match.


There's only so much waiting for communication period that one will do.


I believe in the free weekends as it lets people see how it works. However, I also believe that members that just let their matches sit there without closing or responding whether they pay or not should be removed.
 
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MelinCali is offline MelinCali Post #3  November 24,2008, 10:41pm
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I might be interpreting what this thread is looking for incorrectly, but here's my two cents for now. How about an option to be matched only with members who have uploaded their photo(s)? That might either weed out some of the looky-loos with incomplete profiles that make paying members feel cheated out of good money forbeing matched with or it mightencourage people to finish their profiles. Also, is there any kind of lifetime to a profile that has never been activated to clear them out of the system (after they have gotten their free personality report and a look at some matches andmoved on)?
 
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neardc is offline neardc Post #4  November 24,2008, 11:14pm
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It's been such a long time since I initially joined, so I don't recall, but are people asked explicitly whether they want to use the matching service? That would at least weed out some who only fill out the questionnaire out of curiosity. In any event, there should be some sort of challenge where people have to opt in to the matching part of the service instead of that being the default (this could even be done after they have received a few sample matches -- in which case the matches would appear in the other person's account only when the new member actually activates his/her participation).


Also, don't match profiles until people actively say that they are ready to have their profile posted. Provide a checklist of "tips" for what they should be sure to do before posting (complete all the questions, don't give one-word answers, post a pic if they can, etc.), and be explicit about what it means to be part of the databasei (.e., that others will be receiving them as a match).


A month or so later, ask people if they wish to continuehaving their profile in the database, and let them know the implications of doing so. Give the option of remaining active, deleting the account, or putting the account on hold. If people have not signed in for 6 months (or whatever period), send them a note letting them know that their account has been deactivated.


Of course there will still be people who keep pushing buttons until they get to matching because they are simply curious, but this will weed out a good number of looky-loos, or at least limit the period during which they are being matched with others. I know that eH wants to be able to inflate the number of subscribers it says it has,but having more successful experiences on eH will do that too.
 
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propanekid is offline propanekid Post #5  November 24,2008, 11:26pm
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Well I think it absoultly stinks to be used as bait. However the more paid subscribers that are attracted to eh proper the better our odds are of getting a good connection there. What I really wish is that there was a way to look at what is available without being matched when you are looking at whether you wish to join the site. This would allow the potential new members to evaluate what there is available without giving us paid members the false hope of a match that can't reply except on free weekends.


Now I have also seen a explanation on potential management of the free weekends. For starters until EH changes how they do things you just as well leave your matching on during these dag blessed events. The people you would be matched to during these weekends will just back up in your match list and you will still receive them only you won't be able to communicate with them except during the next free weekend. The other suggestion was that if you have some of these during the next weekend that may be a good time to use the one time nudge you have available. If you don't get a response at that point you just as well close as they are probably not that into you or something.


There off the soap box for now and it is someone else's turn now.


pk
 
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MelinCali is offline MelinCali Post #6  November 25,2008, 12:20am
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propanekid,357942 wrote :

What I really wish is that there was a way to look at what is available without being matched when you are looking at whether you wish to join the site. This would allow the potential new members to evaluate what there is available without giving us paid members the false hope of a match that can't reply except on free weekends.
Superbidea!
 
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Aussie_Devilette is offline Aussie_Devilette Post #7  November 25,2008, 12:29am
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MelinCali,357975 wrote :

propanekid,357942 wrote :


What I really wish is that there was a way to look at what is available without being matched when you are looking at whether you wish to join the site.* This would allow the potential new members to evaluate what there is available without giving us paid members the false hope of a match that can't reply except on free weekends.


Superb*idea!
Or at least make some site demographics available.* Statistics relating to age, gender and so on of members.* Although this is probably impractical from a marketing perspective - they'd not pick up members in the categories in which they were low (age, ethnicity) although a high number of men might see more women join!


I'd like to see, as I posted somewhere else, those members (or non-members) who get closed out repeatedly for not responding warned and then no longer matched.* Respond to your matches or forfeit your right to be matched.
 
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Coca-Cola is offline Coca-Cola Post #8  November 25,2008, 1:27am
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Suggestion to posters: When discussing ideas please put yourself in the shoes of three people: (1) the doe-eyed new registrant, who is possibly very new to online dating (2) the paid member, who may already feel she isn't getting what she paid for and is tempted to report this to the BBB and all over the Internets (3) the expired member, who is looking for enough reason to up again. ALL THREE of these sometimes don't respond. ALL THREE of these are still looking for the Love of Their Life. (There's finally the fourth group: Those who aren't looking.)

When discussing ideas please put yourself in the shoes of these people. Their only commonality is that they have the same goal.

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delikate is offline delikate Post #9  November 25,2008, 3:23am
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I'd hate to see them lower the prices any more than they have. The 3 months for a low low price thing is plenty affordable for most people. If they lower it any more, we'll have a situation where it's free and every predator in the land will be swarming the site, and I'm really tired of dating predators, which is why I'm here - to date people who care enough to pay money [and who have a job.]


They need to find a way to weed out inactive people. Say for example, if you join and don't pay for a membership within X number of days, your profile will be automatically removed.


We just had a free weekend, and only one of my 124 matches sent anything, then his profile was removed after Round 1. How exciting for me. I'd like to see truly interested people join - the ones who pay and participate - and the rest removed.
 
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lucky173 is offline lucky173 Post #10  November 25,2008, 3:50am
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It's my understanding that unless you are a paying member you cannot even view your matches photos (if they have them). Is this still the case? We already know they are unable to initiate or accept communication. Add to that the likelihood that many (if not a good number of)profiles they read through are incomplete in information, lacking in interest, obviously incompatible, or "flexibly" matched. And now put in the added bonus that as a non-paying member you're only offered a set amount of matches until you reach your 'limit' for not paying.


For a minute, lets look at it from the perspective of a fence-sitting (for whatever reason) non-paying member.


Would the above really be an incentive for you to pony up the money to join?
 
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