Some questions & feedback about eHarmony Singles service


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Coca-Cola is offline Coca-Cola Post #31  November 27,2008, 5:59pm
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Right before offering the "confirm" button for credit card payment, eHarmony should CLEARLY articulate its policy of matching paying customers with lurkers. Folks shouldn't have to dig for such information in FAQ's or extract it from Customer Service reps.
How? Would you come up with a good wording? As far I can see, I think the "Review your Matches for Free" slogan is already a GIGANTIC clue.
 
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TheGabe is offline TheGabe Post #32  November 27,2008, 7:04pm
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Coca-Cola,362204 wrote :

How? Would you come up with a good wording? As far I can see, I think the "Review your Matches for Free" slogan is already a GIGANTIC clue.
Coke,


Finding the right words is eHarmony's job. I'm very confident eHarmony's crack team of wordsmiths can compose some sort of supportive and encouraging blurb to inform would-be customers "Hey, we sure want you to throw us some cash to help us find the Love of Your Life(tm), but don't get bent when nobody responds 'cause you might be the only subscriber in yourarea code." Or something like that. In any case, paying customers shouldn't need clues. eHarmony ought to have the common courtesy to tell them outright.


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Gabe
 
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lucky173 is offline lucky173 Post #33  November 28,2008, 6:43am
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I'm not even sure this is the right location for this comment (rant), but what the heck.


It's really curious to me that after having not received any matches for quite some time (or if I'm lucky, receiving 1 every two weeks or so and they literally live on the other side of the country from me) that this morning I sign on to 12 new matches (12!!!) all literally within about 10 minutes drive time to me.


I can tell that at least some of them are not necessarily new to eH by things written in their profiles. So it's not like there was an influx of new subscribers overnight.


Every single one of the matches I received this morning are by flexible matching.


Every single one of them is wayyyy outside my age range, and my settings forage are listed at *very important*.


The majority of matches I got today arein theirlate 50's, one was 63. There was one who was *only* 11 years older than me.It's not even like the guys are *slightly* outside the range! No offense at all to anyone in that age range. But, not for nothing, I have a range listed and the settings as they are for a reason. I don't want to be matched with anyone that's literally my dad's age!


C'mon already. I'm not buying it.


The interesting part is my subscription is set to expire within the next week. (I thought it was longer, but I just checked). I was definitely on the fence about renewing. Now, forget it, this bait they're tossing at me isn't working.
 
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Jelize is offline Jelize Post #34  November 28,2008, 7:04pm
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Coca-Cola,362204 wrote :

wrote :
Right before offering the "confirm" button for credit card payment, eHarmony should CLEARLY articulate its policy of matching paying customers with lurkers. Folks shouldn't have to dig for such information in FAQ's or extract it from Customer Service reps.
How? Would you come up with a good wording? As far I can see, I think the "Review your Matches for Free" slogan is already a GIGANTIC clue.
No, it's not a gigantic clue. Before I joined eH, I assumed that review your matches for free just meant you would get to see, as they say in the ad, who you'D (you Would) be matched with, but not be shown as a match to paying members. I never dreamed they would match non-payers to payers, so I assumed the idea was you would get to see matches for you, but if you wanted to be seen by other members, and thus be able to start communicating with people who are paying, you would have to pay. It makes sense. In fact, I think it would probably work Better as an enticement to join if you know you can't be seen and considered by anyone unless you pay. Granted, that would not give you much of a trial taste of paid membership benefits, but the point is that the ads don't even get into that, they just say review...free, so my point stands that it's Not a gigantic clue...Plus, don't they say "Right Now review...free"? Until I was on eH awhile I assumed that meant it was just a periodic offer. When I first googled eH and clicked on the link, there was something wrong with my computer graphics so I saw nothing about the trial offer, so I just went ahead, filled out the questionnaire, and paid. I didn't discover these ongoing policies til after being on Advice for awhile... J
 
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Jelize is offline Jelize Post #35  November 28,2008, 7:06pm
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eHA_Boards_Admin,358543 wrote :

Jelize, wrote :


An eH Moderator Told Us- Start a Thread about our issues with eH's high cost and non-paying member policies, So Here It Is! Illustrator and I and a couple of other people brought up the issues of high cost, low odds, and non-paying member policies on the dating board thread titled something like 'Hello from your new community manager'- I can't find it now, or I'd type it verbatum, not that you could necessarily find it now either... ha/not. They asked us to start a thread about our issues with eH Singles under Using eHarmony. I would retype my arguments here right now, but I have a headache and have to get off. I wanted to put this out there tho'... J


Jelize,


Here's that thread you were looking for:


http://advice.eharmony.com/discussio...munity-manager


Thankyou, J
 
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Jelize is offline Jelize Post #36  November 28,2008, 7:15pm
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The very least they owe those of us who Pay them is to allow non-paying members to Close us if they're not interested. It's not as if people are going to fork over 59$ just to close someone they're not interested in, so allowing them to do that would not mean eH losing people who would have paid otherwise... The're only going to pay to communicate with someone they're interested in. So, come on eH, at least let us know if they have no interest in us by letting them close us.J
 
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THEAJ is offline THEAJ Post #37  November 29,2008, 3:24am
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I agree with the first few comments! There has GOT to be some better filtering. Don't bother allowing people on if they don't post a photo. I hate to sound shallow, but what's with all these guys with no photos? I've even put in my profile (and I hate that I've had to do that but I feel the need) that I will not allow anyone to see my photos til we've exchanged our first questions. Then I see these pictures that are a mile away, or dark, or you wouldn't be able to recognize them if they were standing right in front of you. COME ON.I do not judge on looks alone, persoality comes 1st, but I DO have standards, and if you don't have photos posted, that shows NO confidence, which is the kiss of death. And even though I've put that in my profile (you don't see me til we've talked), I still get photo nudges! DUH! Read the profile! One man I was recently matched with had pics of nothing but views from his condo, his private jet, etc. Really?! And their profiles, for lack of a better word, are DUMB. I get incomplete ones, horrible spelling, one-word answers, etc. It's ridiculous. I am an attractive woman with a lot to offer, yet I'm being set up with idiots. I want kids, so my answer to that is "yes", however I get lots of "maybes'. WhenI ask why the "maybes", their response is always "it's something I would do with my wife' (sounds like a yes, just when you're married, but still a yes), or "I've never thought about it" (What?? How old are you?) Then I get matches that I wait days for them to answer, yet they're looking at my profile every day. What's with that? I have many pics and that kind of creeps me out.Also, my ONE standard is height. It seems as though EH will ask your opinions on certain things, and there are others that they ask you that make certain matches out of the question, so when they ask you 'how important is height to you', and you answer 10, why do they bother? It has no effect on who I'm being matched with. I feel like I'm wasting my time!
 
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Jelize is offline Jelize Post #38  December 2,2008, 8:09pm
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I'd hoped that a couple of days after the Thanksgiving holiday weekend, a moderator would reply to our thread that they Asked us to create on our issues. Granted, someone has responded to the price concern is Another thread, tho' it's Only a price break for Past and Future members, no Present members!!! Did they think only non-members were complaining about the cost? Plus, there has not been a response to the non-paying member ideas and complaints, or anything about whether Dr.Warren ever looks at this site orat least the threads on Using eHarmony... SO, eH Advice, did you tell us to create our own thread just to get us off the "Hello" thread because you felt too many people were looking at that one?


J
 
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brunkel is offline brunkel Post #39  August 20,2009, 12:58pm
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I just joined eHarmony about 5 minutes, but received the following message when I attempted to log back on:
'Unable To Match You At This Time eHarmony is based upon a complex matching system developed through extensive research with married couples. One of the requirements for successful matching is that participants fall within certain defined profiles. If we find that we will not be able to match a user using these profiles, we feel it is only fair to inform them early in the process.
We are so convinced of the importance of creating compatible matches to help people establish happy, lasting relationships that we sometimes choose not to provide service rather than risk an uncertain match.
Unfortunately, we are not able to make our profiles work for you. Our matching model could not accurately predict with whom you would be best matched. This occurs for about 20% of potential users, so 1 in 5 people simply will not benefit from our service. We hope that you understand, and we regret our inability to provide service for you at this time.
You can still receive your free Personality Profile by clicking here.'
Please cancel my eHarmony service. Thank You.
 
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