Accidentally Closing a Match? Can you get it back?


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JustJenni is offline JustJenni Post #1  February 28,2008, 1:53pm
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I accidentally closed a match and didn't mean to... can you go back?
 
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Shyla is offline Shyla Post #2  February 29,2008, 1:43pm
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JustJenni, wrote :

I accidentally closed a match and didn't mean to... can you go back?
I don't know. That's what I'm trying to figure out.
 
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ScottK is offline ScottK Post #3  February 29,2008, 5:15pm
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Nope.

From their FAQ:QuestionI accidently closed a match, can I re-open it?[img]rnt/rnw/img/trnsp.gif[/img]AnswerOnce a match has been closed, you are no longer able to communicate with or re-open the match from within your account. However, if you would like us to investigate the possibility of re-opening communication with a specific match for you, please send us an e-mail with the first name and city of the match in question,by clicking the “e-mail us your question” link above.

We will then send an e-mail to the match on your behalf, requesting permission to re-open communication. Pending a favorable reply from the match,we canthen re-open communication and notify you.

 
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Bree1 is offline Bree1 Post #4  February 29,2008, 5:38pm
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If you contact eHarmony and let them know I think they will email the match on your behalf and send them a "request to communicate" note. That happened to me before.
 
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kdrgibby is offline kdrgibby Post #5  March 4,2008, 8:04pm
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How come when some people close your match you can send them a final message and with other people you cannot?
 
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ScottK is offline ScottK Post #6  March 5,2008, 10:09am
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kdrgibby,66784 wrote :
How come when some people close your match you can send them a final message and with other people you cannot?
I am not aware of that situation...

I have always been able to send a final message if someone has Closed me out...

I can only think of one situation, which is if eharmony finds/detects someone who is fraudlently on the system, (think 419 scammers).

Perhaps they blow those profiles away, and don't allow any final message from their matches.
 
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Red Sox Girl is offline Red Sox Girl Post #7  March 5,2008, 5:44pm

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Yes, definitely contact eH - someone accidentally closed me out about a month ago & he contacted eH & they sent me an email to explain and have the match reopened.
 
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chrlesmd is offline chrlesmd Post #8  March 5,2008, 6:06pm
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Can someone explain to me how you accidently close a match? You have to choose the link to close and the match, which leads you a separate page, and then a reason which finally closes the match. Perhaps I'm not that creative.
 
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BuzWeaver is offline BuzWeaver Post #9  March 5,2008, 7:04pm
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It’s curiously intermittent. Some people I’ve closed I was given an option to Re-Open, some people that have closed me allowed me to Send A Final Message while others I was not able to, however with the advent of the Who’s Viewed Me I’ve seen people close me before they even appeared on my Matches, then they don’t even appear in my Closed List.
 
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Trailblazer is offline Trailblazer Post #10  March 6,2008, 4:50am
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I agree chrlesmd. You have to hit the close button, then choose a reason.

I don't think anyone accidently closes a match. I think what happens is that they have second thoughts about why they closed the match.

 
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